Frequently Asked Questions
Do you send glitches to international and domestic destinations?
International and Hawaii only! Not because we don't want to, but continental domestic fares usually don't glitch.
I live outside the U.S./Canada, do you provide glitches here?
Not quite yet but we're working on it. All glitches originate from the US/Canada for now.
What kind of glitches/deals should I be expecting after signing up?
You will get the best, cheapest and most deals. Let’s be real – none of us care for a flight that’s a mere $50-100 cheaper than normal and you shouldn’t either. We use historical data and only send out fares that are a true 'steal'. Most of the fares will be around $400 or less. For example, it costs on average $1300-$1500 to travel to New Zealand round-trip. We've sent fares as low as $335.
Is the booking process hard?
Not at all. We list out the steps in the e-mail notification for each specific fare and how to book it. It’s super simple and quick. And as always, we are always around if you need to contact us.
How long do I have to book the fare once I receive the e-mail?
That varies on the specific glitch/airline, on availability and when the airlines or online booking agent catches their mistake. On average, a glitch will last around a couple of hours to a day but can last longer. You usually have to book the same day or next day. I have seen glitches that last a couple of days and some just an hour. It varies but we note in the e-mail based on experience how long we think you have to book.
I want to book, but I need more time to decide, what do I do?
Our motto when it comes to these fares are - "Buy now, think later". All airlines and most OTA's (online travel agency) give you 24 hours to cancel your ticket free of charge, full refund (with the exception of American Airlines who does it differently but still the same idea. They will let you hold the fare for 24 hours before purchasing). So rest assured that even if you score a great fare, you have a nice cushion to cancel. Some smaller OTA's will give you a few hours to cancel so always make sure to check the website's cancellation policy before booking.
Why do you do it by region instead of specific airport?
We do it that way because if we restrict you to a specific airport, you may miss a glitch that’s a short drive or cheap flight away. For example, we sent out a glitch to Austria for $280 r/t from NYC (normally $700-800), but people near Philadelphia airport could utilize the deal as well since the two airports are not far from each other.
How do I change my region/e-mail?
Simple, scroll to the bottom of any glitch e-mail you've received, click on "Update your region" and it will take you to the page to update your region and e-mail.
Is my credit card information secure?
Absolutely, we use Stripe to process all payments and it is 100% secure with 128 bit SSL security.
Is there a refund policy?
Absolutely, you have the first 30 days to try it out and request a refund. Refunds will not be issued on renewals. To request a refund, please contact us above or shoot an e-mail to muss at flyglitch.com. Memberships will be automatically renewed based on your subscription length (3, 6, or 12 months) unless canceled.
I signed up but I haven't gotten an e-mail, what gives?
Some people have reported that the e-mails are going into their "Promotions" or "Spam" folder. Please make sure you add the e-mail muss at flyglitch dot com to your contacts list. Mark it as VIP so it goes to your primary inbox. That should fix the problem. Here's a guide to fix this for different e-mail providers. If you signed up and a month has gone by with no e-mail, try the steps above or contact us.
I bought too many flights, I’m out of money, how do I cancel?
Simple, reach out to us under the 'Contact' tab above and put “Unsubscribe” on the subject line. You will not be charged again and will be removed from the list. Just make sure you e-mail us from the same e-mail you used to sign up.
I like what you do and have some other questions/suggestions that aren’t here, how do I reach you?
We would love to chat. You can reach us via the 'Contact' tab on top of the page. We respond quickly!